Global warranty is a cross-border warranty service provided by Mi·An for its products, targeting at ensuring that customers who have purchased products in different countries or regions can enjoy same after-sales support during the warranty period.

Main points include:

1. Coverage & limitations

Global warranty typically covers the repair or replacement of hardware failures, but excludes damages caused by software support, human errors, or natural disasters. The service country scope is limited by product models, depending on regional accessory inventory.

2. Service network & process

Mi·An has established authorized service centers or cooperative outlets worldwide to provide localized maintenance support.

Customers are required to provide purchase documents (such as invoices, warranty cards, etc.), product serial numbers, and proof of Customs clearance.

3. Accessories & technical support

Mi·An establishes a global spare parts inventory to ensure the rapid allocation of spare parts required for maintenance. However, in fact, some products are difficult to achieve universal parts due to differences in specifications, resulting in limited maintenance.

Technical support often includes remote anlysis, on-site repair or shipping services.

We will strictly fulfill our commitments and improve customer's experience through continuous optimization of our supply chain and communication systems. Mi·An hopes to strengthen every customer's confidence through a global guarantee and service network.